A valuable lesson learned

Steve Crescenzo opens,

I learned a valuable lesson in how to deal with senior leadership yesterday, and I wanted to share it, in case any of you find yourself in a similar position.

He then continues to describe one of his consulting assignment. Please read it yourself. It is well worth the time.

The lesson learned, as he summarises

In corporate America, when you deliver bad news, someone is going to be defensive. Be ready for it, prepare for it, defuse it, and get ready to move on towards solutions.

I believe it is generally true beyond corporate America. This is a general human behaviour to set to defence when you are being attacked.

This also reminds me a post I did earlier in Random Walk in E-Learning.

Tagged as corporate training strategy  ¶ 10:30 am